H HaleNemi

Help

Support

Email us

support@halenemi.com

A person on the HaleNemi team reads every message, and we aim to reply within 5 business days. In the app, Me → Settings → Help & Support → Email us starts a message with your app version and phone model already filled in. Please leave those in, because they help us look into what you're seeing.

In an emergency, call 911 or your local emergency number. If you are thinking about harming yourself, call or text 988 or chat at 988lifeline.org (Suicide & Crisis Lifeline, U.S.). This inbox is not monitored around the clock and can't help in a crisis.

Common questions

Is the coach a person?

No. Coaching, meal plans, and workouts in HaleNemi™ are generated by AI, not written by a person or a medical professional. They are general wellness guidance, not medical advice. Check with your doctor before starting a new diet or exercise program, especially if you are pregnant or have a health condition.

How do I delete my account and my data?

In the app:

  1. Open the Me tab.
  2. Tap Delete Account and read the warning.
  3. Type DELETE to confirm.

Deletion happens right away and can't be undone. It removes your account and everything in it, from your phone and from our servers: your questionnaire answers, summary, meal and workout plans, training programs, grocery list, and preferences. We keep only a record that the account was deleted, including your email address, so we can answer questions about it later.

If you can't get into the app, email support@halenemi.com from the address you signed up with. We'll confirm it's you before deleting anything, and complete the deletion within 30 days.

Can I get a copy of my data?

There's no export in the app yet. Email us and we'll help.

I can't sign in.

Make sure you're using the same sign-in method you signed up with. If it still doesn't work, email us with the address you used and what you see on screen.

Something looks wrong in a plan or a reply from the coach.

You can regenerate a plan or ask the coach to change it. If something seems unsafe or plainly wrong, please email us with a screenshot. Those reports help us most.

Which devices does HaleNemi run on?

HaleNemi is in beta on iPhone. An Android version is not available yet.